Shipping policy
1. General Information
This Shipping Policy explains how DustWav processes, ships, and delivers orders placed through our website.
By placing an order, you agree to the terms outlined in this policy.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
Processing times may be slightly delayed during high order volume periods.
3. Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- International: 10–25 business days
Delivery times are estimates and may vary due to customs, shipping carriers, or external factors.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on:
- Destination
- Package size and weight
- Shipping method selected
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
6. Delays and Issues
DustWav is not responsible for delays caused by:
- Customs processing
- Shipping carriers
- Weather conditions
- Incorrect or incomplete shipping information
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address, additional shipping fees may apply.
8. Lost or Missing Packages
If your package is lost or missing, contact us and we will work with the carrier to investigate the issue.
9. Contact Us
DustWav
📍 1125 Fairway Dr, Chillicothe, MO 64601, United States
📞 +1 505-653-3358
📧 support@dustwav.com